Privacy Policy

Manufacturing Excellence Privacy Policy

Manufacturing Excellence is a privately-owned training company, listed on the Government’s approved register of training providers (RoaTP). This privacy policy will explain how our organisation uses the data we collect when you engage with us.

What data do we collect?

When a learner joins one of our training programmes, we collect the following data:

  • Contact information
  • National Insurance number
  • Equality, Diversity and Inclusion (EDI) data
  • Disability / Learning Needs
  • Criminal offence data
  • Previous learning / qualifications

How do we collect your data?

You directly provide Manufacturing Excellence with most of the data we collect.

If you are unsure of the qualifications you have, we are able to access this information using the Learning Records Service database which is provided by the Government’s Education & Skills Funding Agency (ESFA).

We collect and process data when you engage with us and sign on to attend one of our training programmes

The purpose and legal basis for the processing of information

Manufacturing Excellence Ltd delivers apprenticeship training and has a contractual obligation to report to the Education and Skills Funding Agency (ESFA) and government. The ESFA’s Privacy policy can be found here:

How will we use your data

The need to provide this information is to verify that learners are eligible for Government funding. Additionally, there are mandatory reports required by the ESFA that necessitate this information. We also pass your information to the relevant awarding bodies to register you for the qualification and on completion of the qualification, claim certificates on your behalf.

We use contact information if we need to contact you directly in direct relation to the programme.

We use disability information to inform our trainers of the type of difficulties you may experience and put in place a plan for providing additional support.

We use criminal offence data to make trainers aware of potential safeguarding issues. This information is not communicated to any third party or included on any reports.

We use previous learning / qualifications achieved to ensure you are entitled to undertake the qualification. This information can also be used to make you aware of exemption(s) you may have to certain elements of the qualification due to your previous qualifications.

Our IT company may see your data as part of providing a maintenance service to our database (see below). Agreements exist between Manufacturing Excellence and our support company which ensures data is kept confidential while support issues are being resolved.

Your data will not be passed onto any other third party unless when required by law, for example, to police forces for the prevention or detection of crime.

How do we store your data?

Manufacturing Excellence stores your data physically within our secure serviced offices on Catterick Garrison. We store electronic versions of your data within Microsoft’s Office 365 platform. This complies with GDPR and ensures your data remains within the UK. The data is backed up constantly, using a UK backup service.

Please note, under no circumstances is data, including back ups, transferred or stored outside the UK.

Manufacturing Excellence will keep your personal data for the ESFA-specified retention period of six years[1]. After that time period has expired, your electronic data will be erased and physical data shredded.


Unless you are a company sponsor for the training programme, you will not receive any form of marketing. However, as part of auditing procedures one of the following organisations may contact you to give your views on the programme:

  • ESFA
  • An awarding organisation e.g. Highfield, ETA

If you are the company sponsor for the training programme, we will invite you to opt in to receive relevant marketing information, such as:

  • Newsletters and updates informing you about our work
  • Information about events we put on sharing best practice and success stories
  • Events hosted by third party organisers that we are attending or sponsoring.
  • The opportunity to be included in one of our case studies which may be included on our website

You can help us keep our records up to date by telling us when your contact details and other personal information changes. You can also change your mind at any time about how we contact you or ask us to stop contacting you altogether.

Please email with your changes.

If you tell us that you no longer want to receive further contact from us and you are on our client database, it may take a short while before our communications stop altogether. If you request to receive no further contact from us, we will keep the information we hold on you and add you to our suppression lists to ensure that you do not receive unwanted materials in the future.

What are your data protection rights?

You have various rights, in certain circumstances, in relation to how we process your personal data.


  • The right to access – You can access the personal data we keep about you and be given specific information about the processing.
  • The right to rectification – You can ask us to update inaccurate personal data we hold about you. You also have the right to request that our company completes any information you believe is inaccurate
  • The right to erasure – You can ask us to delete your personal data but only when specific grounds apply and we are not bound by ESFA requirements.
  • The right to restrict processing – You can ask us to restrict the processing of your personal data under certain conditions, for example if you are contesting the accuracy of it.
  • The right to object to processing – You can object to the processing of your personal data if you do not agree with our legitimate interest grounds and for direct marketing purposes.
  • The right to data portability – You can transfer your personal data from us to another service provider but only when certain grounds apply.


We do not undertake any automated decision-making, including profiling.

How to contact us

Should you wish to exercise any of your rights please email or telephone 01748 831906.

Company name


Company registration number

ICO number

Manufacturing Excellence Ltd





Company Registered Address


The Gatehouse

Ham Hall Lane

Scruton, Northallerton

North Yorkshire


Company Head Office

Innovate! Business Centre


Chartermark  Way

Colburn Business Park

Catterick Garrison

North Yorkshire

Company Telephone Number


Company email address

01748 831908


Company Directors


Paul Stanley Bell

Clare Rebecca Bell


How to contact the appropriate authority

If you are not happy with the way we have been processing your personal data or have not dealt with one of your rights correctly when you have asked us to you may lodge a complaint with the Information Commissioners Office (ICO).  The ICO has several ways in which you can get in touch with them, including post, email, and online forms.  To find out how click here.

[1] Retention of documents

Due to the contractual obligation between Manufacturing Excellence Ltd and the ESFA the length of document/data storage is stipulated in the ESFA contract. The following extract is from the ESFA contract:

27.1. The Contractor and its Sub-Contractors shall maintain original invoices; management information returns and all other documents necessary to verify the Services in relation to this Contract for 6 years from the end of the financial year in which the last payment is made.

27.2. Where any payments made under this Contract have been used as matchfunding as notified in writing by the ESFA under Clause 20 for an ESF project the Contractor will be required to retain all documents necessary to verify the services provided by itself or by its sub-contractors. Documents to support claims must be retained for a minimum of three years after the European Commission has made its final payment. For the 2007-13 ESF Programme this is expected to be until at least 31 December 2022 and for the 2014-20 ESF Programme until at least 31 December 2030.

27.3. Confirmation of the document destroy date will be notified in writing by the ESFA. Without prejudice to any of the other rights under the Contract to recover funds, The ESFA will be entitled to recover from the Contractor any sums which it is required to repay to the European Social Fund as a result of the Contractor’s failure to comply with this Clause 27.

27.4. The provisions of this Clause 27 shall apply during the continuance of this Contract and after its termination howsoever arising.’

Let’s talk!

Get in touch to discuss your specific requirements, we’ll be happy to help.